To make sure we're providing the safest experience possible, both for guests as well as our employees, we have analyzed our operation and have made a few changes to reduce the risk of Covid-19, including:
- Check-in: Your confirmation email will include a link to our lodging policies. To make the check-in process as contact-free as possible, please e-sign these policies via your own device so that there's nothing to sign when you arrive at the front desk.
We'll do our best to have your room ready by our stated check-in time of 4pm. Our housekeeping team is however taking extra time to thoroughly disinfect your room, on top of our existing stringent cleaning guidelines, so please be patient if it's not quite ready by then.
- Mid-Stay Cleaning: In order to minimize contact between guests and our housekeeping team, we are not offering mid-stay cleanings during this time. Instead, fresh towels, beverage supplies, etc. will be available at the front desk.
- HVAC: The Surf Hotel & Surf Chateau are proud to have state-of-the-art heating and cooling systems. Each guestroom has its own heat and air-conditioning system which brings in fresh air from outside. There is no cross ventilation between guestrooms.